A help desk that sounds good.

Create, manage and share tickets. Create a collaborative platform with your support team and customers and improve your company's support. See for yourself.

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Ticket View

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Status bar

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Template Activities

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Share Tickets

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Manage Users

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Activities List

What is jazzdesk?

Jazzdesk is a simple, intuitive and user friendly support web app that works the way you want. Create, manage and share tickets with your staff or support company, work individually or as a team and get an overview on who's doing what. Jazzdesk is a time trackable platform that speeds up the support process and helps you help faster. Not only it sounds good but it looks good also!

Service Providers

If your company is a service provider, your customers can create an account, and share their tickets with you. Your staff pro and your customers' staff can work together, sharing your customers' tickets.

Time Tracking

Jazzdesk tracks time spent on ticket’s activities. You can track your staff productivity and billability, trough the staff timecard reports. You can also create detailed activity reports.

Smarter Activities

An activity dashboard will help your staff keeping track on their started activities, waiting tickets and tickets on-hold. Staff members can track who else is working on their assigned tickets, improving collaboration efforts.

Web Integration

Jazzdesk provides a snippet you can integrate on your web app that provides you a fully-featured customer support. Your staff use the Jazzdesk portal as their support backoffice.

Who is it for?

Jazzdesk is good for your business. If you are an IT Service Provider, manage support requests or you run a small webapp, Jazzdesk will give you the flexibility to take good care of your customers. Check some user cases below.

Customer Request Professional Firms (e.g.: Lawyers)

  • One user account for each customer;
  • Customer request tracking;
  • Time-reporting for billing;
  • Multi-team;
  • Knowledge base;

Project oriented Professional Firms (e.g.: Audit, Consultancy)

  • One user account for each customer;
  • Multi-Activities tracking;
  • Time-reporting for billing;
  • Multi-team;
  • Staff occupation and billability control;

Residential Property Managers
(Condominium Management)

  • One account for each Condominium or Contract, sharing with you;
  • One user account for each home;
  • Customer request tracking;
  • Assign tickets to sub-contractors;
  • Notifications to keep your users updated;

ISVs that provide support to their applications

  • One user account for each customer;
  • Customer request tracking;
  • Time-reporting for billing;
  • Multi-team;
  • Knowledge base;

Web Apps

  • Snippet web integration;
  • One user account for each customer;
  • Customer request tracking;
  • End-user request access with without additional password (single sign on);

IT Service Provider

  • One account for each Customer, sharing with you;
  • One user account for each end user;
  • One staff account for each customer's IT staff;
  • Customer request tracking;
  • Mixed team (your team and your customers IT team);
  • Notifications to keep your users updated;
  • Multi-Activities tracking;
  • Time-reporting for billing;